Good day!
There is nobody that is perfect and we are here to learn with any mistake that we "MAY" have done, but the review in my opinion has very several strange things:
First - I went to see in my list of people that I did Tours or my Father (that has been recomended on Tripadvisor), my assitente Carlos that speaks very well Spanish (because he lived in Venezuela for several years) and speaks well English and has been recomended on Tripadvisor and trustfull friends that speak well English (that have been recomended by email to me), and do Tours when I need help, during March, April and May of 2013, and do not read a request of a Guide speaking Spanish, but Yes English requests, and neither a group like you mention. (?)
Most of the people from the cruise ships that I work with, are from USA, Canada and England. So English is the main spoken language required.
Second: Strange that you or nobody sented an email directly to me during that time, or during these months, or neither others that you mentioned that you say they were treated that way.
Third: If the Tour was done in May, why wasn´t I told or writen a review after your cruise in May 2013 or even in June 2013, and yes in January 2014, praticaly 8 months later (?). Normaly the good things take long time to be known or written, but the bad things are known or written imediatly.
Forth: You say during your review that "Customers are not cattle" or that you were treated that way, and that the driver did not speak English or even Spanish, but, Did he do the Tour, did he do a bad Tour, was the weather bad or even if something else happin bad during the Tour or the Day (?)
Fifth: After your review, I tryed to sent you a email threw Tripadvisor that goes to your inbox on the 13/01/2014, and then on the 15/01/2014, simply asking about:
What day you arrived here?
What was the name of the ship?
What was the drivers name?
What is your name or team leader name that contacted me?
Since then I never got an email response back!
Sixth: The only time I see you participate on Tripadvsior is to put a review about my services, neither you put other reviews, bad or good or neither participate in any Forum like I have done or others on Tripadvisor has been freely doing or done. (?)
Seventh: Very strange is that you are considring the 167 reviews since 2011 all written from diferente people, during these years and months are Suspicious! " I do not understand how these people also never commented here about this behavior of this company / person. All the positive reviews on Tripadvisor it seems too good (very strange)". (?)
So after your review and my response to your review, I leave the people that can read about this information, to take there conclusions! Is it True or is it False!
Eventhow, again, I leave my email adress: garytravassos@azoreantours.com so you can please answer my questions on the 13/01/2014 to see what realy happin (?).
Best regards
Gary Travassos