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1 hora de navegación en un Flowrider proporcionado por Surf House Phuket - Patong Beach

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MikeKelso escribió una opinión (ago. de 2019)
Estambul, Turquía41 aportes7 votos útiles
Buenas instalaciones e instructores útiles, pero lo reservan brutalmente. Solo carril que funciona a menos que 8 + personas. Pasas la mayor parte de tu tiempo de pie mirando. Ven a las horas hostiles que quieras en cualquier momento en tu tablero.
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Respuesta de Alexander B, General Manager de 1 hora de navegación en un Flowrider
Respondida el 5 de ago. de 2019
Aloha from Surf House Patong dear MikeKelso! Thanks for sharing your review and tip with the community. We regret to read that you found the surfing experience disappointing. We want you to know that we always strive to improve our services for all our guests. Indeed, when it is busy on the wave during peak hours, the waiting time can be slightly long. I think however that 10 minutes waiting for a 15 second ride is quite a bit exaggerated. Our instructors see to it that the time between riders is equally divided. We have already reduced our maximum numbers of riders to 20 per hour, decreasing from 30 per hour that most venues allow. We spread our enthusiastic surfers over the 14 sessions that we provide each day starting at 09:30 until midnight. In case you would like to know upfront with how many riders you will share the wave, we recommend that you check with the cashier upon arrival before checking in. We also provide the possibility to book online (and pay later on arrival) via https://surfhousephuket.com/collections/choose-your-venue/products/1-hour-surf-session-patong-beach. Our booking engine displays -in real time- the number of riders for your preferred session. Alternatively, we recommend you to walk-in when it is less busy, for example between 5 and 7pm or from 10pm to midnight (and check with the cashier first). Looking forward to welcome you again soon and provide you with an improved experience. Sportive regards from the Surf House Patong Crew, Alex
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CBils escribió una opinión (jul. de 2019)
4 aportes
Llevamos a nuestros dos hijos (13 y 10) a Surf House para la sesión de madrugada a las 9: 30 am, ya que es más barato y más largo: 1. 5 hr. Ninguno de ellos había surfeado o practicado snowboard antes y se divirtieron mucho; Los instructores fueron infinitamente pacientes y
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Respuesta de Alexander B, General Manager de 1 hora de navegación en un Flowrider
Respondida el 25 de jul. de 2019
Aloha CBils! Praise for your sweet words on our instructors and on the activity itself. We are delighted to read that your boys had a blast and we hope that we can give them the same fun time in the future. I'll make sure that your review gets passed on to the team. Warm regards from the entire Surf House Patong crew! Alex
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CityBreakerCCP escribió una opinión (jul. de 2019)
22 aportes7 votos útiles
Habiendo reservado con anticipación, nos sentimos muy decepcionados y confundidos al ser informados de que las 2 hembras de nuestro grupo no podían participar, ya que llevábamos trajes de baño y no bikinis. Nadie podría explicar la razón de esto. Si nos hubieran dicho en el
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Fecha de la experiencia: julio de 2019
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Respuesta de Alexander B, General Manager de 1 hora de navegación en un Flowrider
Respondida el 8 de jul. de 2019
Dear CityBreakerCCP, First of all, I would like to apologise for the unpleasant situation that you experienced at our venue. Our staff should always inform our guests upfront of the safety regulations and conditions that apply (displayed at the bottom of my reply). Rest assured that I will re-instruct all staff to comply with this rule at all times. In case you have booked in advance via our website however, I want to point out that your booking confirmation displays our Terms and Conditions. In case you have booked through one of our agents, then please be so kind to inform us via info@surfhousephuket.com which agent you used, so we can verify whether the agent displays our Terms and Conditions clearly on their booking page. The reason for our refusal of sharp wearables or objects on our guests' garments is in the first place your safety and secondly the avoidance of damage to our FlowRider. A hard object getting caught between the semi-soft surface of the FlowRider and a surfer can damage both seriously. This is something our staff knows and I will make sure that they convey this information clearly to all our guests at any given time. Apologies that this was not explained to you clearly. We nevertheless hope that you had a fun time on the wave and wish to receive you again in the future. With kind regards, Alex -------------------------- General Information 1 HOUR SURF SESSION (Patong) Surf House Patong reserves the right to refuse intoxicated customers. Minimum height to Bodyboard is 107cm. Minimum height to Flowboard is 122cm. There must not be hard objects on the swimwear at the point of participation. Items may include but not limited to the following: zippers, buttons, badges or any other accesories that may be deem inappropriate for the activity. Guests must check-in 20 minutes prior to the session to validate their participation. Surf House Patong reserves the right to postpone the session if guest did not arrive on time.
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Peter P escribió una opinión (jul. de 2019)
Melbourne, Australia4 aportes
Reservamos una hora completa con 14 personas y lo pasamos de maravilla. Benjamin y su equipo fueron extremadamente serviciales y pacientes con una combinación de experiencia e inexperiencia en todo el grupo. Todos nos lo pasamos muy bien y lo recomendaríamos como una gran
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Respuesta de Alexander B, General Manager de 1 hora de navegación en un Flowrider
Respondida el 8 de jul. de 2019
Dear PeterpW9005YO, Well, your flattering words most definitely buck us up! A big thanks to you and your mates. I will surely pass your generous review on to the team and we hope to receive you again here and provide you with another rocking time on and next to the FlowRider. Sunny regards from the entire Surf House Patong crew. Alex
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Suzanne Y escribió una opinión (abr. de 2017)
Vancouver, Canadá172 aportes50 votos útiles
Fuimos a la Casa de surf en un par de ocasiones. La primera fue solo para tomar unas copas y ver a los surfistas. Un gran entretenimiento. Volvimos para que nuestros dos hijos adultos podría probar el surf. Fue realmente divertido. Alimentos y bebidas están bien, pero merece la
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Fecha de la experiencia: abril de 2017
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Respuesta de joe a, General Manager de 1 hora de navegación en un Flowrider
Respondida el 30 de jun. de 2017
Hi there Thank you for your review! We will strive to improve and make the experience better. It is our pleasure to serve you and we look forward to seeing you again. Warm regards Surf House Team
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