Thank-you for your feedback. So sorry you feel you were not treated properly, as we offer excellent Customer Service in addition to amazing Segway Tours. When we received your cancellation request through TripAdvisor, as you booked the tour through their website, it was less than 24 hours' notice, which is their policy. When you contacted our company, we advised you of the policy as well, but advised that we would look into the cancellation.
We verified that there are no Segway Tours shown on the Trip Advisor website for Charleston, SC.
Because we limit the number of guests on our tours, we have a cancellation policy as we turn down guests based on the number of guests booked. Based on the cancellation policy and that no Segway Tours were shown as indicated above, we were unable to offer a refund.