Burtown House and Gardens
Burtown House and Gardens
3.5
De 10:00 a 17:30
Miércoles
10:00 - 17:30
Jueves
10:00 - 17:30
Viernes
10:00 - 22:30
Sábado
10:00 - 22:30
Domingo
10:00 - 17:30
Acerca de
Duración: Más de 3 horas
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3.5
237 opiniones
Excelente
96
Muy bueno
40
Promedio
32
Mala
33
Horrible
36
Yam A
1 aporte
nov de 2024 • Amigos
After having lunch we went out to the walled garden. We used the door behind our table and didn’t realise there was a fee to walk in the garden. We unfortunately met the lord of the manor. A hostile man, who accosted us as to whether we paid the €5 or not. We’re three senior citizens. We paid the entrance fee. What a scam, a few nice plants and trees , a 5 minute walk with “No Access” signs everywhere . Give this place a miss as arrogance and ignorance shouldn’t be rewarded. The lunch was average as well. Best forgotten.
Escrita el 1 de noviembre de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
blue b
16 aportes
oct de 2024 • Pareja
booked a table for myself and my wife online on our way to kilkenny for an anniversary weekend. My wife regulary visits this restaurant with her friends and we had our grandaughters christening here also.Really peckish and looking forward to lunch we were met with a cold uninterested "lady" who splurted out "wedding party",,,,and walked away after i had my reservation on my phone to show her. I actually stood there with my wife thinking she was going to come back and explain the situation,,,,then i realised she was'nt coming back ,, we just left and in fairness there was no one else in restaurant and you could then see the chefs preparing a wedding dinner,,,, safe to say we wont ever go back here,,,,all the"lady" had to say "im very sorry but we have a wedding reception here today and our reservation page should'nt have taken your booking",,,, instead we walked out very taken aback by how uninterested the restaurant "manager??" treated us,,,,we went on on our journey feeling what the hell was that all about!!!
Escrita el 27 de octubre de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
orio2018
Dublín, Irlanda3 aportes
oct de 2024 • Familia
This was, without a doubt, the worst burger I’ve ever been served. The bun was an inexplicably dry, coarse whole grain affair that tasted more like cardboard than bread. The burger itself? Rock-hard, flavourless, and dry like it had been reheated in a microwave. I could barely get through it, and honestly, I wish I hadn’t tried.
The decor and surroundings were misleadingly nice, giving the impression of quality that the food did not deliver. The poor experience wasn’t limited to just the burger, either—the service was painfully slow, leaving us waiting for what felt like an eternity, there were dogs in the restaurant that barked throughout most of our meal. To top it all off, it’s shockingly overpriced for the abysmal quality they serve. (Would mention that the server was very friendly despite the slow service)
Overall, this was an incredibly disappointing experience. I won’t be back, and I would advise anyone considering a visit to think twice.
Also didn't appreciate the owner telling me how much he recommends to leave as a gratuity, really lacked class.
The decor and surroundings were misleadingly nice, giving the impression of quality that the food did not deliver. The poor experience wasn’t limited to just the burger, either—the service was painfully slow, leaving us waiting for what felt like an eternity, there were dogs in the restaurant that barked throughout most of our meal. To top it all off, it’s shockingly overpriced for the abysmal quality they serve. (Would mention that the server was very friendly despite the slow service)
Overall, this was an incredibly disappointing experience. I won’t be back, and I would advise anyone considering a visit to think twice.
Also didn't appreciate the owner telling me how much he recommends to leave as a gratuity, really lacked class.
Escrita el 26 de octubre de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Tourist08495968985
3 aportes
jun de 2024 • Pareja
We booked in for an overnight stay in Burtown coach house end of June last. We were attending a wedding reception in Rathsallagh house some 15mins drive away.
We attempted to check in to burtown at 15.45 on the day, but were told by a restaurant ( green barn) member of staff that the owner James could not be contacted by phone to check us in. We attempted several times to get the staff member to check us in / take our luggage in, he would not do so. We were told that we would be checked in after we came back later that night and were told to call the number (James’s number) on the website !. We insisted we would be returning after midnight at the earliest and were assured this was no problem. We asked about our luggage and were told to leave it in the car which was parked in the car park!.
Well, we were dropped back by friends at 1.30 feeling anxious about our check in etc. On arrival back to the car park the place was in darkness & no other cars to be seen. We drove around the estate and no sign of life anywhere. We tried unsuccessfully to call James and all the numbers on the website to be told this caller cannot be reached ( phone was obviously switched off!!!). So there we were post wedding in the dark with no place to stay. We subsequently had to contact the pair who dropped us off to come back for us. Luckily they were driving back to Dublin and offered to drop us home.
So to cut a long story short , it was a gross inconvenience for our friends who live on opposite sides of the city. We had to drive back down from Dublin the next day to collect our car.
We met James in the restaurant who proceeded to blame his staff member
for the debacle. He at no stage accepted responsibility
This is an appalling way to pass the blame to somebody else. Totally unprofessional, unacceptable and unbelievable.
We were offered lunches in an offhand way which we declined. We asked to have our accommodation payment refunded to our credit card asap. This was NOT a deposit it was a total amount of €400.00 ( approx). As with the check in fail the refund was not issued until several phone calls were made up to 2 weeks after the debacle. Again James tried to lay the blame with his accountant. OMG man up James and give it up. Get yourself back to management training but especially learn how to respect your clients. We have NEVER been treated so despicably by a so called reputable establishment. I rest my case here ..
We will never return to burtown
We attempted to check in to burtown at 15.45 on the day, but were told by a restaurant ( green barn) member of staff that the owner James could not be contacted by phone to check us in. We attempted several times to get the staff member to check us in / take our luggage in, he would not do so. We were told that we would be checked in after we came back later that night and were told to call the number (James’s number) on the website !. We insisted we would be returning after midnight at the earliest and were assured this was no problem. We asked about our luggage and were told to leave it in the car which was parked in the car park!.
Well, we were dropped back by friends at 1.30 feeling anxious about our check in etc. On arrival back to the car park the place was in darkness & no other cars to be seen. We drove around the estate and no sign of life anywhere. We tried unsuccessfully to call James and all the numbers on the website to be told this caller cannot be reached ( phone was obviously switched off!!!). So there we were post wedding in the dark with no place to stay. We subsequently had to contact the pair who dropped us off to come back for us. Luckily they were driving back to Dublin and offered to drop us home.
So to cut a long story short , it was a gross inconvenience for our friends who live on opposite sides of the city. We had to drive back down from Dublin the next day to collect our car.
We met James in the restaurant who proceeded to blame his staff member
for the debacle. He at no stage accepted responsibility
This is an appalling way to pass the blame to somebody else. Totally unprofessional, unacceptable and unbelievable.
We were offered lunches in an offhand way which we declined. We asked to have our accommodation payment refunded to our credit card asap. This was NOT a deposit it was a total amount of €400.00 ( approx). As with the check in fail the refund was not issued until several phone calls were made up to 2 weeks after the debacle. Again James tried to lay the blame with his accountant. OMG man up James and give it up. Get yourself back to management training but especially learn how to respect your clients. We have NEVER been treated so despicably by a so called reputable establishment. I rest my case here ..
We will never return to burtown
Escrita el 21 de agosto de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
ev m
Oeste de Irlanda, Irlanda28 aportes
ago de 2024 • Familia
Particularly slow service.
Arrived for 1pm advised in advance NOT TO BE LATE!
We were served by a friendly waiter, who gave us menus.
After about 10 mins he came back and asked if we were ready to order which we were.
We also requested that we order drinks at the same time.
The waiter took our drinks order and went off to get them.
After which our food order was taken.
A wait of 20 mins followed for our starters which were fine.
We then had 23 min wait for our main course.. Which I thought was excessive.
We found it difficult to get 'any' waiting staffs attention to order a second drink as they appeared to be wholly understaffed.
Our mains arrived, adequate, barely, really should have ordered extra veg etc. But reckoned at that point it would take another 20 mins.
Eventually got a servers attention and ordered 2nd drink which took about 15 mins.
Two fish and two beef specials for the day given by one waiter as Hake and the owner told us Cod??
Tried for some time to get attention to order more drinks. When the drinks arrived one order was incorrect so the waitress just gave a different one with no reference to the fact that they had run out of the one we ordered?? When we asked she told us they had run out. So decided to substitute for something else herself??
Shortly after getting our drinks the owner started clearing the table and asked us if we could hurry up as there was another group due at our table??
There were other inaccuracies re menu (owner saying one thing, differing from waiter who was correct!) etc but too long to address here.
Pretty abysmal to say the least😕
Arrived for 1pm advised in advance NOT TO BE LATE!
We were served by a friendly waiter, who gave us menus.
After about 10 mins he came back and asked if we were ready to order which we were.
We also requested that we order drinks at the same time.
The waiter took our drinks order and went off to get them.
After which our food order was taken.
A wait of 20 mins followed for our starters which were fine.
We then had 23 min wait for our main course.. Which I thought was excessive.
We found it difficult to get 'any' waiting staffs attention to order a second drink as they appeared to be wholly understaffed.
Our mains arrived, adequate, barely, really should have ordered extra veg etc. But reckoned at that point it would take another 20 mins.
Eventually got a servers attention and ordered 2nd drink which took about 15 mins.
Two fish and two beef specials for the day given by one waiter as Hake and the owner told us Cod??
Tried for some time to get attention to order more drinks. When the drinks arrived one order was incorrect so the waitress just gave a different one with no reference to the fact that they had run out of the one we ordered?? When we asked she told us they had run out. So decided to substitute for something else herself??
Shortly after getting our drinks the owner started clearing the table and asked us if we could hurry up as there was another group due at our table??
There were other inaccuracies re menu (owner saying one thing, differing from waiter who was correct!) etc but too long to address here.
Pretty abysmal to say the least😕
Escrita el 6 de agosto de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Dan O
36 aportes
ago de 2024 • Familia
Some of the worst service ive gotten anywhere waiting over 90 mins for fish, a steak and a burger, kitchen and floor badly managed, give it a miss unless you have plenty of time to wait
Escrita el 5 de agosto de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Fiona B
carlow ireland6 aportes
jul de 2024 • Amigos
Lovely lunch! Excellent service and food! Lovely waitress, Shona. This is my 5th time here over the last few years and I will definitely come back again!
Escrita el 21 de julio de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Dee
3 aportes
jun de 2024 • Amigos
Read a lot of reviews here after dining there this week. Quite shocked by the haughty response from James in 2021 - he clearly thought it appropriate to dismiss trip advisor reviewers as negative, two-faced cowards who don't have the courage to complain to his face and went on to share the glowing reviews he claims to have received. Since then he has been quiet as there have clearly been visits where customers did express their disappointment while on-site and experienced a dismissive, arrogant attitude. I know I can only speak from my own experience and owners do have the right to defend themselves but it did seem unprofessional and, along with the many stories of his negative response to complaints, is off-putting. I had lunch with my friend this week. Shockingly overpriced given the quality of the food. The cod was dry. The portion was tiny and, no, I'm not a savage, I knew I wasn't in the chipper - it wasn't haute cuisine or a tasting menu it was just miserable. The 'hand-cut fries' looked and tasted like something out of a McCain's bag. Pity as the surroundings and venue are lovely and the staff are pleasant. Won't be returning
Escrita el 21 de junio de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Ivan K
6 aportes
jun de 2024 • Familia
3 of us rocked up on Bank Holiday Monday to be told that they were fully booked, this sounded encouraging, as they must have been doing a good job.
We were about to move on when my wife was told that we could have a snack (toasted sandwich, coffee,cake) in the covered outdoor area.
We decided on toasted ham sandwiches, as only option & coffee and that was what we got along with a few crisps for accompaniment, not a lettuce leaf, slice of cucumber, nothing, not even the tails of a pea vine. At €55 I feel that was very expensive
We were about to move on when my wife was told that we could have a snack (toasted sandwich, coffee,cake) in the covered outdoor area.
We decided on toasted ham sandwiches, as only option & coffee and that was what we got along with a few crisps for accompaniment, not a lettuce leaf, slice of cucumber, nothing, not even the tails of a pea vine. At €55 I feel that was very expensive
Escrita el 3 de junio de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Steve Petherbridge
Dublín, Irlanda48 aportes
abr de 2024 • Amigos
I read some of the reviews here and asked myself, were we in the same location? 😎
My wife, her friend and myself booked a table at short notice for Sunday lunch. The menu was a one pager offering 2 or 3 course options. We found the choice more that adequate and the food innovative and excellent - local seasonal produce, cooked to perfection, with fresh herbs, spices with jus etc. We found the portions spot-on, presentation excellent and were pleased that we hadn’t ordered sides. We didn’t think the prices high for the quality and, certainly, have paid more for food of similar standard in Dublin, where I eat out regularly! The ambience of the Green Barn is super, with a lot of thought gone into the interior design, and the staff very welcoming, friendly, knowledgeable and attentive. We couldn’t fault our experience and thought that we got great value for money in today’s changed post-pandemic world. We would definitely recommend a walk around the extensive gardens after a meal. The Fennell Family have built a go-to destination here that has continued to evolve since our previous visits, a rural oasis just off the motorway and less than an hour from Dublin. Recommended.
My wife, her friend and myself booked a table at short notice for Sunday lunch. The menu was a one pager offering 2 or 3 course options. We found the choice more that adequate and the food innovative and excellent - local seasonal produce, cooked to perfection, with fresh herbs, spices with jus etc. We found the portions spot-on, presentation excellent and were pleased that we hadn’t ordered sides. We didn’t think the prices high for the quality and, certainly, have paid more for food of similar standard in Dublin, where I eat out regularly! The ambience of the Green Barn is super, with a lot of thought gone into the interior design, and the staff very welcoming, friendly, knowledgeable and attentive. We couldn’t fault our experience and thought that we got great value for money in today’s changed post-pandemic world. We would definitely recommend a walk around the extensive gardens after a meal. The Fennell Family have built a go-to destination here that has continued to evolve since our previous visits, a rural oasis just off the motorway and less than an hour from Dublin. Recommended.
Escrita el 28 de abril de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Teresa L
Dublín, Irlanda
I am trying to find out where the secret garden and burtown house are in naas
Escrita el 25 de noviembre de 2020
R14 AE67. We are on google maps
Escrita el 27 de noviembre de 2020
Hello, we are keen gardeners, and would like to visit in 2019. When will the 'Special and Rare Plant Fair' be next year, and when is the time to visit to see the garden at its best?
Escrita el 7 de junio de 2018
Hi there. I can certainly recommend a visit to Burtown. Although the gardens are not very large, they are incredibly beautiful and a pleasure to walk around. I would think the early summer is the best time to visit with bursts of colour and intrigue. However I am sure any time of the year would bring something different every time. I am not so sure about the special and rare plant fair being held there next year but kept a check in this web page for possible updates rareandspecialplantfair
Escrita el 10 de junio de 2018
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