Hola, necesito saber si tienen disponible traslados hacia el aereopuerto internacional?, y si a eso se aplica un cargo extra?

Hello Mr Billy, Thank you for stayed with us this week. We sadly see there was some situations that you reviewed about the room that we provided, and I want to take some of your time to explain you our point of view. First of all I want to say sorry about any inconvenience, as a manager my first and last task daily is to provide excelence satisfaction to all our guests ( and I know you review that clearly), and I personally apreciate it. The room that you booked for $78 USD, it was supposed to be with just one queen bed, for two people,,,and the one we gave you was bigger with two beds more space next to the garden and the swimming pool, to ensure you have a nice view and quiet place. That one in partiular is been booked for $108 USD, but we were more than happy when we provided it for you. About the specific situations in the room... Our mattresses are called pillowtop meaning they don´t need pads, and the bedsheets are washed and extrawash them daily. We do accept credit cards, in fact we did charge you the 30% of the room before your arrival, but that specific night we had some -out of our control- problems with the credit card machine. offering you paypal or cash option. We fixed recently the drain in the shower, and after your comment I checked it and found some dust that probably coused the problem with the drain. The docoration of every room is showed on the pictures of every website, is simple and very traditional-costarrican, but we will change it to make it more modern. We like to keep the dispenser for some of the products in the shower room to avoid polution from paper, plastic of bottles of soap, shampoo, toilet paper, etc. The toilet pipes in our country are a little to tide and unfortunately we have to keep a trash can next to the toilet, otherwise all that paper will fill right up our pipes and drains. But I am looking forwar to get a biodegradable type of paper that can go in the toilets. We talked to the cleaning crew about some of their utencils like the plunger, so they don´t forget them againg in the restrooms. Well about the deadbold on the door, that was extrange, because I installed a new one ,two days before your arrival, and I am sure, you just didn´t know that you have to press the bottom on it to lack the door, been not necessary put a chair or anything else. The doors in all the bathrooms are the same, we both them not too long ago, we thought they are much better for some kids and senior people to handle then, but actually they are pretty new and very popular now in our country. I am pretty sure I could fix all this problem giving you another room, but I never have your call. Mr. Billy, there is always space for impovements, and I really apreciate your comments, and once again we apologize for all the inconveniences. We will work harder to prevent any similar situation. And I hope we can have you once again in our hotel, to help you right in the way that your deserved. Ricardo Gonzalez Ibarra General Manager Airport Hotel Berlor

Can you see planes from any of the rooms

What is the timing of your Airport shuttle? We have a flight at 6 AM and need to get to the airport by 4am. Do you charge for the shuttle?

How early is breakfast