Does anyone know if this hotel is still in business? I booked a room through Expedia. I tried messaging them through that site 2 weeks ago to confirm transportation. It shows the message was delivered, but I have received no response. I tried to email them directly to the email posted on their website, but google replied that the email was not deliverable. I am now nervous as our flight in is pretty late in the evening and I don't want to find out upon arrival at the Quito airport that the hotel no longer exists.

Is it possible to get a room that is non-smoke and pet free? Family with lots of allergies!

I am arriving at Quito airport around 9:00 in the morning of 5/21/17 and return to airport around 2:30AM the next day 5/22/17. Can I get early check in?

My daughter and I are looking for a hotel for a late arrival at the Quito airport on the 27th, with a shuttle, breakfast, and free wifi/internet -- all of which you have! But we were wondering if it would be possible to store our luggage (most of it) for the 28-29? We would return and stay with you on the 29th, before our next flight to Cuenca to visit my other daughter! If that is possible, is there a charge? Thank you/mil gracias.

We want to stay at a hotel close to the Quito airport, for a 1 day/2 night stay (Jan 4-6 2017)). I see that you have a tour desk - what kind of day tours are available? How much do they cost? Is it possible to book the tour the afternoon or Jan 4? Since this is the end of our Quito/Galapagos/Sacha Lodge tour we may/may not have any energy left!