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The White Hart

Viajero (96)
Comedor (23)
Habitación y suite (8)

Información

Ubicación
Limpieza
Servicio
Relación calidad-precio
Servicios del establecimiento
Estacionamiento gratis
Restaurante
Bar/Salón
Internet de alta velocidad gratuito (WiFi)
Hotel para no fumadores
Se admiten mascotas ( Se aceptan perros / mascotas )
Wi-Fi pública
Características de la habitación
Aire acondicionado
Habitaciones para no fumadores
Es bueno saberlo
ESTILO DEL HOTEL
Hotel histórico
480Opiniones
111Fotos
3Preguntasy respuestas
0Consejos sobre habitaciones
Calificación de viajeros
  • 196
  • 127
  • 76
  • 45
  • 37
Época del año
Tipo de viajero
Idioma
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  • español
Lindisimo alojamiento, con pub y restaurant. Habitaciones muy bien decoradas, con calidez y confort. Excelente el pub y el restaurant. Lo más lindo es el entorno, parece sacado de un cuento. Se encuentra un poco alejado de Castle Combe, es decir no se puede ir caminando,
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+1
Hermoso pero para dormir, no hay nada alrededor. No tiene aire, tuve calor! Comimos muy rico, la gente muuuy amable, muy buena limpieza, de noche muerto, cierran el hotel, pero es comprensible, ya que es la campiña. Pero en cuanto el hotel muy bien, pedimos una cama supletoria,
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Por favor, no confunda este White Hart con el de Castle Coombe, que es absolutamente terrible. El WH en Ford es acogedor, tiene excelente comida y el personal no podría ser más útil. Jay era nuestro camarero, solo tenía 17 años pero estaba lleno de confianza, conocía el menú y
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Mi familia y yo fuimos por el 50% de descuento en la noche de bistec y quedamos totalmente impresionados con la comida. Fue excelente, y el servicio fue muy rápido y atento. El personal pudo responder todas las preguntas que teníamos sobre el menú.
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La ubicación es genial, los camareros eran agradables pero inexpertos (lo cual es comprensible). Pero la comida era horrible. A pesar del problema de la comida, el restaurante estaba completo (domingo). No entendemos por qué las personas no solo toleran una comida tan pobre sino
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Anterior
Categorías de álbumes
Todas las fotosViajeroComedorHabitación y suiteÁreas familiares y de juego
Unusual room lighting
Unusually attractive lighting
Nice looking room
AnteriorSiguiente
12
This is the managers email response to Fran McGary before his reply on Tripadvisor ???? Seems to have selective memory !!!! in remembering his story ? From: EPOS - White Hart W91358 Date: 26 February 2017 at 22:08:15 GMT To: fran mcgarry Subject: RE: Disappointed Customer Dear Ms McGarry, Sorry you feel it has taken too long to get back to you, this is because of the shift patterns we work meaning I don't usually catch up with all team members until the weekend. Due to full time team members have their days off during the week. I have now been able to speak to your server and the duty manager from your visit. It is our policy to deal with complaints within seven days, I probably should have mentioned that in my previous email, I'm sorry I didn't do that. We offer a selection of vegetarian dishes on our menu, but you are entirely correct we don't offer a vegan dish. We are however more than happy to tailor dishes to suit particular requirements. Or indeed take suggestions on compiling dishes from ingredients from around the menu. We have also in the past catered for vegan groups when given advanced notice. In the case of your visit you were served by one of our newer servers who was less sure about the available options. I would say however I feel that offering a roasted vegetable and goats cheese salad, without the goats cheese is a reasonable suggestion when a guest is vegan. It is unfortunate that our pasta is not suitable for vegans and I have asked my Head Chef to look into changing to a different product. With regards to dessert you should have been offered a fruit salad, I'm surprised this wasn't offered and I'm sorry this didn't happen. But rest assured we have discussed your experience with the team today at our weekly meeting to ensure such requests are dealt with better in the future. Thank you for taking the time to provide your feedback, and rest assured myself and the team have taken your experience on board to make improvements to the service we provide. As a goodwill gesture I have made a donation on your behalf to the Bath Cats and Dogs Home. Kind regards Adam Ford General Manager ________________________________ The White Hart Inn Ford Chippenham Wiltshire SN14 8RP 01249 782213
Dear Fran McGarry The reason for the slight difference in my email response and to the trip advisor review is simple I am responding to two different versions of the event. Your original email states ‘She came back after seeing the chef and said, " there's a goats cheese salad ". I said that isn't vegan as it has goats cheese. I asked if the mushroom with linguine was vegan? She said she would find out. Then she came back and said," it's ok the spinach isn't cooked in butter". Ok I said, I'll have that. Then she added that the linguine has egg in it’. Yet on trip advisor you state ‘Waitress offered me a goats cheese salad and linguini that contained egg’ The first paints a picture of a member of my team at least trying to help the other suggests we weren’t trying to help at all. I felt that you had worded this differently to make the situation sound worse, why wouldn’t you just cut and paste the original email rather than re-writing it? After speaking to your server and the duty manager I was fully aware of their version of events, which differ from your own. In my email I said I was “surprised” you weren’t offered a fruit salad, because I had been told you had and I thought this might jog you memory and placate you being unable to order a dessert. Fundamentally my email was a private conversation where I was trying to calm the situation, and therefore not be confrontational. However in a public forum I do feel I should be able to defend the service my team and I provide, when I don’t feel it is being fairly reported. I tried to make a point in both my email and my trip advisor post that, when a guest has specific dietary requirements we are more then happy to work with them to find a solution. But we need them to work with us a little to find it. I fully accept there are limited choices for vegans on our menu, but there are lots of different options if you’re willing to engage with us. Regards Adam
0 votos
What is the check in time for a room?
think it was after 3 but can call the hotel before, take earplugs if light sleeper as walls thin in couch house
1 voto
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Do u still do Sunday roasts in the evening
RANGO DE PRECIOS
US$ 129 - US$ 188 (Basado en tarifas promedio para una habitación estándar)
TAMBIÉN CONOCIDO COMO
the white hart hotel chippenham
UBICACIÓN
Reino UnidoInglaterraSalisburyFord
CANTIDAD DE HABITACIONES
11
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