Dear Guest

We wish to thank you for taking the time to share your feedback about your recent stay at Paradise Sun via Trip Advisor. We appreciate your comments about our beautiful setting and the quality of the resort, which we agree are the best on the island.

It was disappointing to read that you felt that the service did not match the quality of the location and the hotel surrounds.

The hotel has an excellent track record with regards to the friendliness and efficiency of staff and from past guest feedback, they do everything to provide a positive guest experience. Seychelles is an island destination which is based on sustainable tourism and preserving its natural heritage and ecological environment, and hence it is heavily reliant on the importation of goods, which determines the cost structure of island living and our rates are in fact, line with competitor hotels on the island.

It is our philosophy to provide a personal guest service and regret that you did not approach the management team during your stay to discuss your concerns, as we welcome this personal contact with our guests so that we can engage and assist in making sure that guests enjoy their stay.

We do hope that should you ever visit the Seychelles in the future, you give us another opportunity to welcome you back and provide you with a memorable experience.

Kind regards

Dear Madame,

Thank for your feedback which you posted on TripAdvisor, telling us that you had you had such a wonderful time at Paradise Sun Seychelles.

We do appreciate receiving such praiseworthy comments and are so pleased that you enjoyed the room and most of all our friendly service, which is very heart warming.

We hope to welcome you back when you next you visit the Seychelles.

Warm regards,

Philippe Cornaille (E-Commerce Manager) for Lionel Ferrari (General Manager)

Dear Guest,

We thank you for your time to write your review online and sharing your views about our hotel.

We are however disappointed that despite a couple of satisfactory experiences during your stay, the global rating of your stay is poor.

Whilst we usually receive great feedback on our F&B offering, we have well noted your remarks. We regret that your concerns were not raised with the Manager on Duty so that we could have taken necessary corrective action. At Paradise Sun, we change our buffet on a daily basis with different themes during the week, so as to offer variety.

Paradise Sun Hotel, on Praslin, is strategically located near neighbouring islands and bordering Cote D’Or, one of the most beautiful beaches in The Seychelles.

We wish you a nice day and look forward to another opportunity to welcome you back at Paradise Sun.

Warm regards,

Lionel Ferrari (General Manager)