American Women "CUIDADO" - Hotel Rumbao, A Tribute Portfolio Hotel

Dear Guest,

Thank you for bringing this matter to our attention. We sincerely apologize for the distress and embarrassment caused by the way this situation was handled. Your experience is not reflective of the high standards of hospitality and care we strive to provide.

We deeply regret that the issue was not communicated to you appropriately and for any discomfort it caused you and your companions. We understand how sensitive and personal such matters can be, and we should have handled it with much more tact and compassion.

Please know that we are taking this feedback seriously and will review our processes to ensure better communication and sensitivity in the future. We are also addressing the lack of response to your email and the overall handling of the situation with our team.

To discuss this matter further and to work towards a resolution, we invite you to contact our management directly at sales@hotelrumbaosanjuan.com. Your satisfaction and comfort are of utmost importance to us, and we hope to have the opportunity to restore your faith in our hotel and services.

Once again, we apologize for any inconvenience and distress caused and thank you for your patience and understanding.

Warm regards,