Pasamos solo una noche por éste hotel, me pareció increíble donde está ubicado. nos dieron una habitación frente al mar. Vista insuperable.
Tiene muchos restaurants. Nos atendieron de maravillas.
Voy a volver!!! Es muy lindo!!!
Nos encantó mucho poder venir a un hotel que visité cuando era niño para ver a un mago. Encontré el hotel en perfectas condiciones. El Restaurant frente al mar y la piscina es exquisito! Excelentes atenciones y sabor!!
Regresaré con mi familia...
Dear Radny P.,
Thank you for leaving this generous review of your experience. We look forward to welcoming your family here! Before you make reservations, please feel free to call our pre-arrival team so we can make personalized recommendations on accommodations, dining, shopping, sightseeing and transportation. Our team is here daily to share everything the resort has to offer. You can also purchase discounted breakfast buffet vouchers for the Aqua Terra at check-in.
Have a fantastic new year!
Best,
JP, General Manager
este hotel tiene una excelente ubicación y las vistas son impresionantes, uno de los pros son sus salones de reuniones, sin embargo el servicio es pésimo si acaso de 3 estrellas y las habitaciones nuevas están ok, pero tienen unas en el ala vieja por más económico jamás permita que le alojen allí....
Dear Madelin S.,
Thank you for your recent stay and for taking the time to write a review which highlights our breathtaking views and conference facilities. Unfortunately, it sounds like you didn’t experience the type of customer service we typically strive to provide our valued guests. I appreciate that you have brought this issue to our attention as it gives us an opportunity to amend the situation for the future.
We always hope to provide the kind of warm and responsive service that makes guests want to come back and see us again I apologize and hope that the atypical experience you had at our hotel will not tarnish your willingness to stay with us in the future.
Best,
JP, General Manager
e viajado muchisimo y e estado en muchos resort, este fue terrible te tratan mal te cobran por todo, al final me tiraron la cuenta bajo mi puerta antes de check out; me cobraron $50 diarios de resort fee y al principio me dijeron que no cobraban nada, la limpieza fue terrible las toallas todas sucias, Y la actitud de los empleados fue de lo peor, nunca volveré estar en un marriott!
Dear Luisvillatoro,
Thank you for your feedback. It sounds like your stay had some frustrating points. Please accept our apologies for any miscommunication you experienced. We do offer an express check-out option in which your bill is put under your door the evening before check-out. We also have an energy-saving policy with regards to towels but of course, we are willing to replace all dirty towels at the guest’s request. I am very sorry if these options were not made clear to you.
If there is anything further you would like to discuss, please contact Marriott Customer Care so that we can assist you in the most direct manner. We are always working towards improvements and hope to restore your faith in Marriott and our property.
Best,
JP, General Manager
La ubicación es buena, dispone de una playa excelente (a la vista de las que hay en St Thomas), pero es demasiado grande y viejo. Las habitaciones están bien y son confortables, pero todo es carísimo. El personal muy, muy justo. Serio y sólo preocupado por las siempre 'obligadas' y altísimas propinas. Una experiencia muy 'americana', ya que el hotel está lleno de grupos de norteamericanos ... muy poco interesantes por decirlo de alguna manera.
Dear Admeridies,
Thank you for your recent stay. We’re glad you found our rooms comfortable and views outstanding. Beyond that, it does sound like the experience as a whole left something to be desired. Although we are essentially an American resort, we do welcome guests from all over the world. We appreciate you choosing the Frenchman’s Reef for your St. Thomas accommodations and we hope for another opportunity to win your loyalty. Please feel free to contact our pre-arrival team before you visit next so we can make sure you are serviced in a manner which exceeds your expectations.
Best,
JP, General Manager
