Día de Spa - Kelly's Resort Hotel & Spa

Dear Guest,

I would like to thank you for your TripAdvisor review. It brings us great pleasure to know that you enjoyed your time in SeaSpa with your daughter. I will certainly pass on your compliments to the Spa team.

We are sorry to hear that you did not enjoy your Buffet Lunch. I do not know what day you were in and therefore what staff were working that day, however in light of your comments I have spoken to the entire team. Many of the team have been working there a long time and all undergo continuous training, so I apologise if people were fumbling around on the day you were with us. The buffet is a self service and should have plenty of fresh food for our customers to choose from, so I am sorry that this was not the case when you were with us.

Again we sincerely apologise that we did not live up to your expectations on this occasion and can only hope that you will give us an opportunity to redeem ourselves in the future.

Yours sincerely,
Laura Kelly