Spa y almuerzo - Kelly's Resort Hotel & Spa

Dear Guest,

Thank you for taking the time to write your TripAdvisor review. We are happy to know that you liked the spa and thermal suite area.

We are however sorry to hear that you had a few issues with your treatment. The slippers in the spa are cleaned and sterilised after each client, so I can assure you that they are clean. It is a pity that you did not mention you would have liked stronger massage pressure at the time, as the therapist would have adjusted the pressure for you immediately. If you let me know what therapist you had I can certainly speak with her specifically. I also apologise that you did not find the room warm enough, I will speak with the team in regards to this and have them check all the rooms.

I assume that you must have eaten at our Lunch Buffet afterwards, where we have a selection of salads, cold meats/fish and a hot food area. I will certainly pass on your comments to our Head Chef Eugene.

Thank you again for your feedback, which I have brought to the attention of our team. Every now and again we need to be "kept on our toes" to ensure that we maintain our high standards. We hope that you will decide to return to Kelly's at a future date.

Kind regards,
Laura Kelly