Primera impresión pobre - Clayton Whites Hotel

Dear Guest,

Thank you for taking the time to give us your feedback. I was naturally very sorry to hear of your dissatisfaction with your stay. May I apologize most sincerely for that, I’m sorry you were disappointed with your room.
As it happens, our company purchased the hotel just over a year ago and we would acknowledge that it is in need of refurbishment. Accordingly we started a programme in the spring of last year where we refreshed 55 of our superior and executive bedrooms and we intend to do more this coming spring along with the public areas, the lobby, the bar and the restaurant. I am confident that this will address many of the issues you raised.
Kind regards
Joe O'Brien
General Manager