while we apologisd for the ‘clicking noise’ issue, this had not been an issue for any previous clients. Once resolved by the electrician, the hot water switch simply had to be switched back on as per the apartment instructions.
As discussed with yourselves, we are not a company or agency as this is our family home that we let out. I am saddened that your core complaint is purely down to seeking compensation, which was first tried with our maintenance company then ourselves.