Dear Inguzaba,

Thank you very much for sharing some feedback, following your recent stay with us.
We always embrace feedback and appreciate candid comments as we constantly strive to improve our guest experience and to better our services. We were delighted to read that you enjoyed the majestic architecture as well as the breathtaking views overlooking the Indian Ocean. I do apologize though for not living up to your expectations in the service delivery. The entire team is very much committed to pamper every guest and we are sorry that we apparently did not succeed to do so during your stay with us.
Please rest assured that we are using your constructive feedback to improve future guest experiences. I hope that we will have the opportunity to welcome you back, in order to restore your trust in our team.

Yours sincerely,

Vincent Guironnet
General Manager