Dear Itziar B,
Warmest greetings from Constance Ephelia Resort!! Hope you had a safe flight back home.
Thank you for taking the time to share with us about your best recent holiday to the Constance Ephelia, on TripAdvisor. We also appreciate your choice to stay on this pleasant and enjoyable holiday with us.
We are grateful for your wonderful compliment, "a happy stay" We are delighted to read that you had a memorable experiences at our beautiful resort, specious & cleaned Junior suite, delicious food at buffet and all a la carte restaurant and service from our incredible true people especially Vikas, our quality manager, are delighted by your warm remarks and the exceptional services he has provided to you and your family.
We highly value your feedback as it serves us in constantly reviewing and improving our services where they may not be to our guests’ satisfaction. Please rest assured that your mentioned shortfall have been looked into and to ensure that this concern does not repeat and to check our systems to ensure they do not fail in future instances. Myself and the team will always be striving for continuous improvement.
Thank you for your valuable time and your continued support to Constance Hotels and Resorts. We look forward to welcoming you and your family back to our beautiful resort again in the near future.
Kind Regards,
Stephane Duchenne
General Manager