Quiero dejar por escrito el increíble servicio y trato que tuve por parte de Rietgerd conserje de el hotel, he viajado mucho y pocas veces he tenido tan amable disposición y amabilidad, solución rápida de problemas, simpatia, buen trato y efectividad
Dear Maria Paz V., we would like to thank you for taking the time to share your comments on the TripAdvisor site following this recent visit to our sister hotel Grand Beach Hotel Surfside. It is reassuring to hear that you thought everything was excellent and that you were taken back with the service. It is very rewarding to hear that Rietgerd on the concierge team was friendly, helpful, with a can-do attitude and was very efficient, while serving you. We look forward to welcoming you back again soon and appreciate your business and feedback, which will certainly be passed along to the team.
Quien hizo que nuestra estadía fuera con 5 estrellas fue Rietgert R. El conserje de el hotel, quien cos su buena disposición y exelente trato nos hizo tener unas vacaciones esplendidas junto a la familia, como hace la diferencia el servicio en especial de el!
Volveremos sin dudas
Dear Sole B., thank you for posting a superb review of your stay at our sister hotel Grand Beach Hotel Surfside. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.
Excelente hotel
Ubicación, servicio, atención, amabilidad, limpieza
En la recepción nos atendieron Maria y Ana, muy amables
Los muchachos que atienden la playa super atentos ( los que ponen las sombrillas, los que traen la comida)
En el bar de la piscina Yoel que prepara unos tragos muy buenos
El señor Jorge de la limpieza súper atento y trabajador
Dear Dania C., thank you for posting a superb review of your recent stay at the Grand Beach Hotel. It is delightful to hear of your enthusiasm about different aspects of the hotel, such as our spacious suites and the hotel’s convenient beachfront location and how you have enjoyed your visit to property. We are further heartened that you enjoyed the friendly and helpful service we provide, as this is very important for us to pass on to Maria & Ana at the front desk, Yoel at the pool bar, Jorge from our housekeeping department and the rest of the hard working teams at the Grand Beach Hotel. It certainly sounds like you enjoyed your stay, and we hope we will have the pleasure of welcoming you on many more occasions to come.
"Mi estancia en el Grand Beach Hotel fue excepcional desde el momento en que llegué. El personal, especialmente Sandra y Vanessa, las recepcionistas, fueron increíblemente amables y atentos durante toda mi estadía. El lugar es simplemente hermoso, con una piscina encantadora y una playa espectacular. La atención al detalle y el servicio de calidad hacen que este hotel sea una opción inigualable para quienes buscan una experiencia inolvidable en Miami. ¡Recomendado al 100%!"
Dear Juan H., we appreciate you choosing to join us at the Grand Beach Hotel Miami. It is with the greatest pleasure we learn about the beautiful experience you enjoyed thanks to the amazing leisure facilities and above and beyond service attitude of our hotel staff in the face of Sandra and Vanessa. We are thankful for the time you have taken to express your satisfaction with their kind service and continuous efforts to make your every minute onsite a pleasant one. We cannot wait to share your words of encouragement with them. Thank you and we simply cannot wait to for your return visit soon.
Me hospedo hace Varios años y esta vez me decepcionó, cuando llegamos tuvimos que pedir cambio de colcha por que tenía olor a pis, varias veces pedimos que limpien la habitación, llamamos a supervisora de limpieza,, no limpian !!
Faltaban toallas, todo el tiempo teníamos que estar pidiendo!
Estuvimos 10 días !
El estacionamiento muy caro y si no das propina te ponen mala cara!
El desayuno caro para lo que dan y el menú del restauran escaso!!!
No volvería a elegirlo !!
Bajo su nivel !!
Dear Paula R., we always love welcoming back returning guests, and consider it a compliment that guests choose to stay with us a number of times. While you mentioned that your previous stays with us were great, we hope that your most recent experience has not affected your decision to join us again in the future. It is truly concerning to read through the remarks you have outlined in your valued review feedback to us. We do understand and wish to once more apologize for any inconvenience you may have been caused as a result. We do appreciate you bringing your concerns to the attention of our onsite team for follow up and are truly sorry to know you felt their efforts to rectify on the matter did not prove sufficient in outweighing your disappointment. We do value your remarks and have once more escalated them to the respective department heads on premises as to ensure closer inspection is completed of the shortcomings you have outlined, in order for us to be able to better meet and exceed our guest's expectations moving forward. Please accept our apologies. We do hope to have the chance to greet you back and to change your perception for our establishment. Have a good day.
