Greetings,

Thank you for taking the time to share your experience. I apologize that we dropped the ball and were unable to exceed all of your expectations. Please know that I will review your concerns with both our front desk and housekeeping staff so that we can use the opportunity to learn from your review. Although we are a smoke free facility, we do have some guests that unfortunately do not adhere to that policy. In the future, do not hesitate to let our management staff know if another guest is uncooperative and we will be more than happy to step in. The safety and security of our guests is our number one priority I and apologize that the smoke smell was disruptive to your stay.

As always, we appreciate the feedback and hope to see you again next time you are in the Somerville area!

Safe Travels,

David Ptak
Assistant General Manager