Personal maravilloso Vestuario... - Amber Springs Hotel and Health Spa

Dear M-P7,
I responded to you this morning to your email at 7am? I was away from my desk for a couple of days due to unforeseen issue so could not call you , however you have emailed me / reviewed on tripadvisor & had a lengthy conversation with Nessa
On the positives thank you on the negatives apologies - we do utilise the Spa changing rooms for wedding guests who need to change & arrive before their rooms are ready, we have never encountered this negative feedback before, we respect all guests & do our utmost to keep everybody happy - to utilise the Spa changing rooms is our best option. I do apologise for the fact that you felt peeved, to have a changing room separate in the hotel, for this very uncommon eventuality, is simply not feasible the cocoon changing rooms have communal male & female facilities & everything required, again my apologies & we will do everything in our power to prevent this happening again.
thank you