Excelente atención al cliente buenas instalación y ubicación si te gusta la zona del tome square con mucha gente pero elevador es poco para mucha gente pero recalco la atención son muy amables es buena opción instalaciones buenas y tranquilo a pesar de la zon
Dear Carmen R,
We appreciate having had the opportunity to welcome you to our great city as our guest. Thank you for sharing your valuable feedback. It was our pleasure to host your stay and we hope you will allow us the privilege to do so again very soon.
Muy agradable.
Nos atendieron muy bien, llegamos del aeropuerto antes de la hora de entrada y nos permitieron ingresar y usar la habitación sin costo extra y eso fue muy agradable.
La ubicación es magnífica, cerca de times square, pero tranquilo, sin tanto ruido para descansar. El wifi funciona perfecto.
Lo que no es muy bueno y por eso no le doy las 5 estrellas, la habitación es pequeña, bastante pequeña y en horas pick había que esperar mucho rato el ascensor y el desayuno estaba muy lleno, había que esperar mesa o sentarse junto con otras personas.
Pero creo que precio/calidad, vale absolutamente la pena
Dear carlose969,
Thank you for taking time out to share your experience with all here on Tripadvisor. We greatly appreciate your kind comments and thank you for allowing us to host your stay. We look forward to the opportunity to welcome you as our guest again very soon.
Horrible experiencia. Al llegar al hotel nos dijeron que la habitación estaba cancelada y al asegurarles que estaba todo correcto, no miraban por nuestra identificación. Nada amables, prepotentes en recepción y cuando confirmaron que estaba correcto nos dijeron que nos darían una estándar, cuando teníamos pagada una suite executive. Cuando todo se aclaró, nos pidieron 500€ en tarjeta, aún estando todo pagado, al final nos cobraron 200€ por las tasas. Una vergüenza todo.
La habitación (suite executive) no estaba preparada, la cama supletoria sin hacer. Las sábanas olían a humedad. Habitación no muy limpia. Baño pequeño y sin apenas accesorios. Tuvimos que comprar un gel para la semana porque solo había un tubo pequeño, insuficiente.
Lo peor el desayuno, es un autoservicio, sin platos y cubiertos de madera, los camareros maleducados, prepotentes y chulos, una vergüenza. Sólo entraban 20 dólares por persona y en NY con ese precio sólo tienes para un café y un croissant. Al hacer el check-out nos cobraron 45€ de más por el último desayuno,que, por supuesto, ya estaba pagado, se lo dijimos y nos dijeron que se habían equivocado, pero aún no nos han devuelto el dinero. No volveremos jamás y ya le hemos dicho a nuestra agencia que, por favor, no lo recomiende. UNA ESTAFA!!!
Lo único bueno, la ubicación, para nada es un 4 estrellas. Hace años estuvimos en el Hotel RIU y se corresponde con un 4 estrellas en todos los sentidos.
Dear672anau,
We apologize for your experience. After you initially provided us a name for a reservation that was canceled in October we were able to locate your reservation under your husband's name. We are disappointed that the third party you reserved your room with did not provide you with more information regarding the services available in the hotel and the credit amounts for your breakfast inclusion. We have removed the erroneous charge from your bill the day of your departure. Danial our Assistant manager spoke with whom we believe was your daughter after check in to ensure you were enjoying your time as our guest. She relayed that after the initial delay at check in your experience had been good. We are disappointed to find out that this was not the case. We strive to ensure enjoyable experiences for all of our guests and once again we apologize that this was not the case for your family. We appreciate your feedback and if you would like to discuss in more detail please reach out to us at Timessquare@hyatt.com
Increíble que al hacer el checking me ofrecieron update con un sobre coste de 150 $ diario y que el hotel no tiene room Service, no tiene breakfast apenas un mercado para comprar café y croissant, housekeeping todas las mañanas molestando a las 08:30 para limpiar la habitación y eso que tenía una suite supuestamente
Dear 566migquel,
We are disappointed to learn of your dissatisfaction with your stay here on Tripadvisor. We apologize that your experience was anything less than outstanding. Our staff offered you the opportunity to upgrade your reservation to the next level for a discounted amount and we apologize that this offer was not to your liking. Many of our guests like to take advantage of upgrading their room when they arrive at the hotel and clearly this was not the case for you. The hotel offers breakfast both through room service and in the hotel market., The market menu offers a variety of cook to order items available for our guests in addition to sundry, and continental options. Room Service is available each morning with a full cook to order menu which is provided in the digital key packet provided at check in and through a QR code menu located in every guest room. Housekeeping services are offered each day Monday-Friday from 8AM-3PM and on weekends from 9AM-4PM. We apologize that this was a disruption for you each morning and we recommend to all our guests to utilize the Do Not Disturb signs provided in the room if they require privacy. All of these options are outlined on our website and in the pre-arrival information provided at the time of booking and then again 7 days prior to arrival. Once again we are disappointed that we were not given the opportunity to address your concerns while you were here so you may have enjoyed your experience more thoroughly. We thank you for your feedback and for allowing us the opportunity to host your stay in our amazing city.
He estado alguna vez en Nueva York y este hotel me ha parecido estupendo. Para un viaje familiar las habitaciones son las más grandes que he visto en Manhattan. La limpieza de la habitación brillante y la atención del personal de recepción fue sobresaliente
Dear marcialmagallares,
Thank you so very much for your kind review and outstanding rating. We are delighted to hear that we were able to exceed your expectations for your time as our guest. It was both a pleasure and a privilege to host your stay in our amazing city. We look forward to welcoming you back as our guest again very soon.
