hotel jekyll y hyde - Paralos Rodos Lifestyle

Dear Pete705,

Thank you for sharing your feedback on your recent stay with us. We appreciate your kind words about our clean and modern facilities, as well as the excellent service provided by our staff. We take great pride in ensuring our guests feel welcome and well taken care of during their time with us.

We are sorry to hear about the shortcomings you encountered during your stay, and we sincerely apologize for any inconveniences caused. Your comments regarding the food quality and temperature are of significant concern to us, as providing delicious and properly heated meals is essential to us. We will address this matter with our kitchen and restaurant teams to make the necessary improvements to our food services.

Regarding the air conditioning in the superior room and pool area, we understand the importance of a comfortable temperature, especially during warmer periods. We apologize for the oversight, and we will work on finding a solution to enhance the cooling options in our rooms and pool area to ensure a pleasant stay for all our guests.

Additionally, we take note of your feedback about the availability of seating for nighttime drinks. We will explore ways to create a more relaxed and enjoyable atmosphere for our guests during the evenings.

We are glad to hear that you found alternative dining options outside the hotel, but we regret that we couldn't fully meet your expectations during your all-inclusive experience with us. Your valuable feedback will be used to enhance our offerings and services to provide a better experience for our future guests.

Once again, thank you for sharing your thoughts with us. We hope that you might consider giving us another opportunity to exceed your expectations in the future. If you plan to stay with us again, please feel free to reach out to us directly so that we can ensure your next visit is more enjoyable.

Warm regards,
The Lutania Beach Team