I’m so sorry to hear about your experience with us. I’m pleasantly surprised that the first time you’ve mentioned any issues during your stay is after I rated you a 4 our 5 for cleanliness. You stayed at our cottage from May 30 – June 1, and it wasn’t until your departure date that you actually contacted me. You contacted me because you could not locate the landfill pass, even in that correspondence there was no mention of any issues during your stay. It is not until after my host review you experienced any issues during your stay.
The rating 4 out 5 was given because the cleaning list provided was not completed in its entirety. Dishes were left in the dishwasher, which is noted on the cleaning list that they need to been returned to the cupboards. In addition, the floors needed to be swept and mopped as they were not cleaned properly. Seeing as these items were not completed on the cleaning list, I could have charged you $125 for the additional cleaning that was required after your stay, but choose not to charge you. Aside from those items, I feel a 4 out of 5 rating is justified. All other ratings I gave you were 5 out of 5.
This is a first complaint I’ve ever received about the bunkbeds making a noise. The bunkbeds are handmade and in fact our previous guests love the fact they are sturdy and can accommodate adults because of the custom extra long single and double mattresses on them.
Unfortunately, the time of season you arrived is black fly season. You can blame us for not informing you that it is black fly season, but travelers also need to shoulder some of that responsibility to research the areas they travel. I can compare that to travelling during hurricane season and blaming the hotel a hurricane happened during your stay.
The patio furniture and deck are exposed to the outdoor eliminates which would explain for the accumulation of debris between renters. Insects, leaves, fallen branches and tree pollen can accumulate and especially with our raining season appears that more debris than normal has fallen from the trees.
Prior to your arrival, I personally inspected the cottage on May 22, both inside and out and they were clean. The oven was inspected on May 22 and the condition was fine as it was previously cleaned on May 4 using the self cleaning feature. If the outdoor patio furniture and deck was left filthy, then I apologize. We do not run our cottage as a resort, nor do we have staff 24/7 to maintain the premises 24/7. Having staff 24/7 would result in higher costs to our guests, and we would rather keep our costs low so more families have the opportunity to enjoy the cottage.
We wish you all the best.
Todas las reservaciones son directas con el propietario 